Privacy Policy
The Core Vision website has been designed to provide visitors to the
site information on the company and exisiting clients with additional
services and facilities online. Part of this commitment to providing a
high level of service to our clients is the protection of your privacy
online. This privacy statement relates to the personal information provided
by users of our website to us and outlines our approach to privacy and
disclosure of that information.
From the 21st December 2001 we are bound by the National Privacy Principles,
which set out a number of guidelines for the handling of personal information.
To find out more on the changes to the Commonwealth Privacy Act visit
the Office of the
Federal Privacy Commissioner website.
Website Use
To access the restricted areas of the website , a user must first complete
a login authorisation form. During this registration basic contact details
(ie. Name, email address) are required before a login is issued. We use
this information to facilitate services offered through the website and
to contact the user to follow up requests etc. lodged.
Personal Information Use
The website collects and uses personal information in the various ways:
• From existing records submitted by you as a client;
• Directly from you - for example: through the login authorisation
form which allows us to determine the level of access you have on the
site, and online forms and service requests which allows us to process
your query or order.
We store information that we collect through online forms, session IDs,
log files and building management records to create a profile of our users
which is then used to determine security level, tailored content and preferences.
This is to facilitate the services offered to you through the website
and to allow us to manage and administer those services easily. We
do not disclose or share your profile with other third parties.
Log files and Session IDs
Like most standard websites we use log files to administer the site,
track usage and analyse trends of users. This data is collected as an
aggregate and are not linked in any way to personally identifiable information.
We use Session IDs to streamline the login process for users to allow
them to login only once and once a user closes their browser window that
session is terminated.
Links
Our website contains links to other websites. We are not responsible
for the privacy policies on other sites and recommend that users read
the privacy statements on each website visited that collects personal
information.
Website Communications
(Newsletters/Email service announcements/surveys/contests)
Newsletters
If a user wishes to subscribe to a newsletter, we will require for general
contact information (name, email). At any time a user can request to unsubscribe
from the mailing list.
E-mail service announcements
At times it may be necessary to send out service related emails to notify
clients of a service disruption. These notices are not promotional in
nature and if requested will not be sent to your email account but advised
by alternate means ie. phone.
Surveys
Participation in any customer surveys offered on the website is completely
up to the discretion of the user. Personal information provided will be
used to to monitor and improve client satisfaction only.
Security
We take our protection of our user's information seriously, this website
takes every reasonable step to ensure that any personal details submitted
are protected both online and off-line. Our developers utilise the latest
technologies to ensure that your information is kept secure and confidential.
Our management team and developers are authorised to handle your information
and we will retain your data on file no longer than is required by us.
By law we are required to keep on file your login information for seven
years after the login is cancelled, however some information may be deleted
earlier than that depending on our legal requirements.
Updating and Accessing your information
We will always endeavour to keep your information accurate and up-to-date
as possible. Where there are details that need to be corrected this can
be done by notifying the Privacy Officer.
You have access to your details held on our system by contacting:
Core Vision, Site Administrator
Phone: +61 8 9381 6299
Fax: +61 8 9388 6961
Email: information@corevision.com.au
This service is free however if the information requested requires significant
research or preparation time a fee will be charged.
Notification of Changes
If our privacy policy changes, we will upload the revisions to our website
where it will be predominantly linked from the homepage as well as any
other areas affected by the changes.
Contact Information
If you have any queries regarding our privacy policy please contact:
Core Vision, Site Administrator
Address: GPO Box 2324, PERTH WA 6000
Phone: +61 8 9381 6299
Fax: +61 8 9388 6961
Email: information@corevision.com.au
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